If you are not 100% satisfied, you can return the item without any issues within 30 days. After registering your return, you will have another 14 days to return the shapewear. We assume that you try on the shapewear with the intention of evaluating whether you want to keep it.

If you make use of your right of withdrawal, the product with all supplied accessories and, if reasonably possible, in the original condition and packaging will be returned to Curveswear.

If the product is damaged or the packaging is more damaged than is necessary to try the product, we may charge you for this depreciation of the product. So, please handle the product with care and make sure it is properly packaged for a return.

An exception to the right of return applies to products such as creams and "Tape that Thigh." These products may not be returned for reasons of health protection or hygiene if the sealing has been broken after delivery.

Easy Returns

Through this link: Create a Return or with the QR code on the packing slip, you can easily create a return shipment.

(note: for orders placed before 11 March, the following link for returning your order applies: CurvesWear (returnless.com))

By entering your order number and email address, you will automatically find your order, and you can choose how you want to return your package.

Don't have a printer to print the return label? No problem! Download the return label on your phone and have it scanned by DHL.

Prefer to handle your return yourself? Then, you can send it to:

CurvesWear – Returns

Kerkeplaat 11

3313 LC Dordrecht

The Netherlands

If the return has not been registered in our return portal, the return is also at the risk of the buyer.

Return Costs

The return costs are at your expense. We try to obtain the most favorable rate for you with the carriers. In the return portal, you can choose a return label and pay directly. After downloading and printing, attach the return label to the return packaging and bring it to the courier.

You also have the option to choose "I will arrange the shipment myself." If you click on that, you will receive a PDF with the return address.

Returning Multiple Orders

It is also possible to return multiple orders in one shipment. Register the first order in the usual way. For the following orders you want to return, select "I will arrange the shipment myself." Put all the shapewear to be returned in the shipping bag and attach the return label.

Returning the Entire Order?

If you return the entire order, you will receive a refund of all costs, including shipping costs (excluding the return costs). If you return part of the order, you will receive a refund of the returned shapewear costs. The refund amount will be processed as soon as possible but no later than 14 days after receiving your return shipment.

What if your order is not delivered?

Sometimes there may be an issue with the delivery of your order. Unfortunately, we cannot always prevent this. In such a case, please send us an email ([email protected]), and we will work together to determine the next steps.

This is how we deal with complaints

Warranty

We care about our products and do everything we can to deliver them to you in top condition. Nevertheless, it sometimes happens that an order does not arrive as you should expect and you are therefore entitled to a warranty claim. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect falls within the guarantee, we will provide a replacement free of charge.

Complaints

It can always happen that something does not quite go as planned. We advise you to first report complaints to us by sending an e-mail to [email protected]. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you can submit your complaint via the European Union platform.