Warranty & Complaints
This is how we deal with complaints
We care about our products and do everything we can to deliver them to you in top condition. Nevertheless, it sometimes happens that an order does not arrive as you should expect and you are therefore entitled to a warranty claim. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect falls within the guarantee, we will provide a replacement free of charge.
It can always happen that something does not quite go as planned. We advise you to first report complaints to us by sending an e-mail to [email protected]. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you can submit your complaint via the European Union platform.