This is how we deal with complaints

Warranty

We care about our products and do everything we can to deliver them to you in top condition. However, it sometimes happens that an order does not arrive as expected, which means you can claim warranty. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect falls within the warranty, we will provide a replacement free of charge.

Complaints

It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by sending an email to info@curveswear.com. If this does not lead to a solution, it is possible to register the dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file the complaint via the European Union platform.